Frequently Asked Questions
Have questions? We’re here to help.
Cash (Fiat) can be deposited via the following methods: Bank Transfer Credit Card To deposit Fiat, your account needs to go through KYC must be verified. Steps to deposit Fiat via Bank Transfer: Log into the MultiBank ioplatform by inserting your login credentials. In the platform, go to Wall... Read More
To gain access to Fiat deposit, account needs to be verified by going through KYC process via Identity Verification page. If you are already a verified Multibank io client, you can start purchasing Crypto using Fiat: Instant Buy This functionality allows you to buy Crypto instantly using a debit/... Read More
We have 2 types of fees, the Maker Fee and Taker Fee. The maker and taker model is a way to differentiate fees between trade orders that provide liquidity ("maker") and those that take away liquidity ("taker"). Both trade orders charge different fees. Maker Fee A maker fee is a fee charged when a... Read More
CRYPTO At MultiBank.IO, we prioritize your crypto experience and aim to simplify your withdrawals. This page provides you with essential information on the minimum withdrawal amounts and fees for each supported cryptocurrency. We believe in transparency and security, ensuring your withdrawals ar... Read More
Creating an account requires you to submit your name, email address, password, phone number country of residence. This will give you access to your account. However, as a regulated exchange, we are mandated to verify your identity before we can upgrade your access allow you to Trade, Withdraw /... Read More