Frequently Asked Questions

Have questions? We’re here to help.

How long does verification / KYC take?

MultiBank iouses KYC technology that runs checks in real-time, which makes our verification process fast. Once you submit your documents, we will inform you of the outcome within minutes. You will be able to track the status of your verification on the Identity verification page and you will be i... Read More

How to deposit Cash (Fiat)?

Cash (Fiat) can be deposited via the following methods: Bank Transfer Credit Card To deposit Fiat, your account needs to go through KYC must be verified. Steps to deposit Fiat via Bank Transfer: Log into the MultiBank ioplatform by inserting your login credentials. In the platform, go to Wall... Read More

Registration complete but I cannot deposit Fiat?

Once you have created an account, you will be able to login and access the MultiBank io platform to deposit or trade Crypto. This means that you still need to complete our KYC process first to permit withdrawal and allow access to Fiat. To become a verified client that can trade on MultiBank io, ... Read More

How to buy Crypto with Fiat?

To gain access to Fiat deposit, account needs to be verified by going through KYC process via Identity Verification page. If you are already a verified Multibank io client, you can start purchasing Crypto using Fiat: Instant Buy This functionality allows you to buy Crypto instantly using a debit/... Read More

How to Create an Account (Sign-Up)

Creating an account requires you to submit your name, email address, password, phone number country of residence. This will allow you to deposit trade Crypto. However, as a regulated exchange, we are mandated to verify your identity before we can upgrade your access allow to withdraw deposit ... Read More