Registration Complete but I cannot trade?
Once you have created an account, you will be able to login and access the MultiBank io platform but you will be unable to deposit or trade. This means that you still need to complete our KYC process first.
To become a verified client that can trade on MultiBank io, please ensure you submit appropriate verification (KYC) documentation:
Proceed to 'Identity Verification’ to begin the KYC process. Follow the prompts to fill-in the required information.
What is Identity Verification / KYC?
KYC is a verification process run by our compliance/legal team and stands for "Know Your Client". Since MEX Digital is a regulated entity, you are required to complete our compliance check in order to use our platform to trade.
The Account Verification process is extremely simple at MEX Digital:
1. Simply create your account by submitting your email, phone number, and password, as well as agree to our Terms and Conditions, click here to create an account on our platform.
2. Once y...
How long does verification / KYC take?
MultiBank io uses KYC technology that runs checks in real-time, which makes our verification process fast. Once you submit your documents, we will inform you of the outcome within minutes. You will be able to track the status of your verification on the Identity verification page and you will be informed once the process has been finalized and you can trade.
In case the initial verification is not successful, it will be manually verified by Compliance & further KYC documents migh...
MEX Digital does not offer our services to nationals of the USA, UAE, and OFAC Sanctioned countries.
MEX Digital does not offer our leveraged products to clients residing in Australia.
MEX Digital does not offer our services to applicants residing in the USA, UAE, Japan, and OFAC Sanctioned countries.
However, if residence country of applicant differs, they can proceed with KYC using an identity document from that country given they satisfy the above conditions.
We currently support United States Dollar (USD) and Euro (EUR).
Stay tuned to our Announcements page for more updates on fiat that will be supported in the future.