Unable to login / Forgot password
1. Please ensure you are attempting to login in at the correct link - click here
2. If you forgot your password, please click this link & enter your username and select "Reset my password" to reset
If neither of these work, please send us a message and one of our customer service representatives will get in contact with you to assist - Click here.
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How to update the Mobile App
Android - Through the Google Play Store
There are 3 different methods to update the app through the Google Play Store:
To automatically update all apps when updates are released:
1. Open the Google Play Store app.
2. Tap the menu button and then Settings.
3. Tap Auto-update apps.
4. Select an option: Over any network to update apps using either Wi-Fi or mobile data or Over Wi-Fi only to update apps only when connecte...
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Change of Personal Account Information
Residential address changes
To change your registered address, you are required to provide a valid proof of address (such as a bank statement or utility bill) displaying your full name & residential address, issued within the last 3 months.
Phone number or Email address changes
If your registered phone number or email address is no longer available or you simply want to change, you are required to send us a photo/selfie of yourself, holding a copy of a valid photo ID and a date...
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Google 2FA Error
If the 2FA code from your phone's authenticator app won't work, please check the following resolution suggestions:
Out-of-sync Time
If you have access to your 2FA codes but are receiving an 'Invalid login' message, please update the time settings on your phone from Manual to Automatic and ensure the correct code is being used.
Clear your browser cache and cookies
Mixing up multiple 2FAs
If you have multiple 2FA saved, please make sure they...
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Getting Started