Why is deposit /payment order reference important?
For fiat currency deposit methods, you'll see a unique deposit reference included in deposit instructions. This reference is very important and needs to be included in your bank transfer instruction.
The format of the deposit reference may vary based on the chosen deposit method.
Why is it important?
The deposit reference tells us that a deposit is meant for your specific account on MEX Digital. Please read the instructions thoroughly and include the full deposit reference as listed.
How to add it?
Banks let you add a message or reference to the receiver when initiating a transaction. Usually this is in the form of a field called “Message to receiver”, “Reference”, "Remittance Information" or similar.
Some banks offer multiple reference fields. When this is the case, one might be a personal internal reference only, so it would not be sent in the transfer to our bank. If you are not certain about how to attach a reference to your bank transfer so that it is sent to the receiving bank, contact your bank for help.
What happens if you forget to include it?
If a deposit reaches us without a deposit reference, it will have to be manually reviewed & assigned to your account. We may ask you to submit documentation proving the deposit was sent from your bank.
This means your deposit may take longer to process than usual.