Funding
How to buy Crypto with Fiat?
I am NOT a verified MultiBank io client:
1. The first step is to create an account with MultiBank io (Click here to sign up now)
2. Once you have confirmed your email and set a password, you can then login to the trading platform.
3. Once you're in the trading platform, the next step is to VERIFY yourself which is mandatory to begin any trading process. In order to trade Fiat-to-Crypto pairs, you must submit a Proof of Address in order to validate your Address - if only an ID document is submitted, only Crypto to Crypto pairs can be traded.
I am already a verified MultiBank io client:
If you are only able to trade Crypto-to-Crypto pairs, then further KYC is required; In order to trade Fiat-to-Crypto pairs you must submit a Proof of Address in order to validate your Address.
1. After getting a successful Crypto and Fiat verification status, go to “Deposit Funds”, select the relevant cash (fiat) currency you would like to top up your account with & then click "DEPOSIT".
2. Select a deposit method & input the desired amount and click "Generate Payment Order"
3. You will then be supplied with banking details; this will be the bank account to which you will make a direct deposit from your external bank account.
4. As soon as the funds clear in the MultiBank io bank account, your FIAT currency balance will be updated with the amount transferred.
Now you can buy crypto with just simple steps.
After logging in to your MultiBank io Account:
1. Go to “Basic” & select the cryptocurrency you want to Buy/Sell
2. Select the cryptocurrency or Fiat you want in order to Buy/Sell the above selected cryptocurrency.
3. Enter the quantity of cryptocurrency you wish to Buy/Sell
4. Click BUY/SELL and the transaction will execute as ordered.
Getting Started
- Registration Complete but I cannot trade?
- What is Identity Verification / KYC?
- How long does verification / KYC take?
- Unsupported Countries
- Fiat Supported
- What is 2FA?
- How to Create an Account (Sign-Up)
- What is Fiat?
- How to check account verification status?
- How do I link a bank account?
- Supported Cryptocurrencies
- What are your business hours?
- What if my camera is not working?
- How do I contact support?
- Whitelisting emails from MEX Digital
- Unable to Receive Email
- What documents do I need for account opening?
- Why is my account registration and/or verification rejected?
- How can i verify my source of funds?
- How to add a nominated bank account?
Account functions
Withdrawals
- How to withdraw FIAT to a bank account?
- How do I Withdraw Crypto?
- My Withdrawal is Missing?
- Why has my FIAT withdrawal not arrived?
- Will my bank charge me to receive the funds from MEX Digital?
- Which method will my Fiat withdrawal request be processed?
- How long does it take to process a Fiat withdrawal?
- Do you have a minimum and maximum withdrawal limit?
- Crypto withdrawn to an external wallet
Finance
Privacy and Security
- Why Does Choosing A Regulated Entity Matter?
- 2FA Authenticator App Error
- Move Google Authenticator to a New Phone
- How long will you keep my data for?
- Is my information safe with MEX Digital?
- How to protect my account / Increase security?
- Is MEX Digital regulated?
- Security & Regulation
- Account Compromised | Unrecognized Activity
Funding
- How to Deposit Fiat?
- How long will my Fiat deposit take to reflect in my account?
- How to buy Crypto with Fiat?
- How long will the Crypto take to reflect in my account?
- How to buy Crypto with Crypto?
- Deposit Address
- Deposit is Missing
- Why is deposit /payment order reference important?
- Will my bank charge me for sending funds to MEX Digital?
- I have a joint bank account, can I deposit to my individual trading account?
- Do you have a minimum deposit requirement?
- How long will my Crypto deposit take to reflect in my account?