How long will my Fiat deposit take to reflect in my account?

If your Fiat Deposit transaction to MultiBank io did not arrive within the expected time frame, please consider below steps:

1.    Check if there is a deposit status. If there isn't one, that means the deposit hasn't yet reached our bank or you forgot to include the deposit reference (without a reference, some deposits cannot be instantly assigned to your account).
2.    Check your transfer receipt to make sure you entered our bank details correctly (as well as a deposit reference, if applicable). 
3.    Check if there are any banking holidays.
4.    If the above steps don’t help, please contact Support via the ‘Contact Us’ form & provide proof document 

Please note that credit/debit card & e-wallets are instantly credited once we successfully receive the deposit. Bank transfers usually take 1-5 business days to process depending on the region/country and the bank processing time. You may contact us again if your funds doesn't arrive in 5 business days after you make the bank transfer.

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