Please ensure the deposit address you used is that of MultiBank io and corresponds with the crypto you are trying to send. You can search the deposit address for each coin by going to the coin wallet address:
• Go "My Wallet" page
• Select the Asset & click Deposit
• A deposit code will be provided
or alternatively contact support via Contact Us page to confirm whether the address belongs to MultiBank io.
NOTE: We cannot retrieve your funds if your recipient address does not belong to Multibank io. You will need to contact the sender platform for further assistance.