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Frequently Asked Questions
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Registration Complete but I cannot trade?
What is Identity Verification / KYC?
How long does verification / KYC take?
What is 2FA?
How to Create an Account (Sign-Up)
What is Fiat?
How to check account verification status?
How do I link a bank account?
What are your business hours?
What if my camera is not working?
How do I contact support?
Whitelisting emails from MEX Digital
Unable to Receive Email
What documents do I need for account opening?
Why is my account registration and/or verification rejected?
How can i verify my source of funds?
How to add a nominated bank account?
Unable to login / Forgot password
How to update the Mobile App
Change of Personal Account Information
Google 2FA Error
What Is Leveraged trading?
What is slippage?
How to withdraw FIAT to a bank account?
How do I Withdraw Crypto?
My Withdrawal is Missing?
Why has my FIAT withdrawal not arrived?
Will my bank charge me to receive the funds from MEX Digital?
Which method will my Fiat withdrawal request be processed?
How long does it take to process a Fiat withdrawal?
Do you have a minimum and maximum withdrawal limit?
Crypto withdrawn to an external wallet
Privacy and Security
Why Does Choosing A Regulated Entity Matter?
2FA Authenticator App Error
Move Google Authenticator to a New Phone
How long will you keep my data for?
Is my information safe with MEX Digital?
How to protect my account / Increase security?
Is MEX Digital regulated?
Security & Regulation
Account Compromised | Unrecognized Activity
How to Deposit Fiat?
How long will my Fiat deposit take to reflect in my account?
How to buy Crypto with Fiat?
How long will the Crypto take to reflect in my account?
How to buy Crypto with Crypto?
Deposit is Missing
Why is deposit /payment order reference important?
Will my bank charge me for sending funds to MEX Digital?
I have a joint bank account, can I deposit to my individual trading account?
Do you have a minimum deposit requirement?
How long will my Crypto deposit take to reflect in my account?
How to close my MultiBank.IO account?
Deceased Account Holder