Privacy and Security

2FA Authenticator App Error


If the 2FA code from your phone's authenticator app won't work, please check the following to resolve:
•    Out-of-sync Time 

If you have access to your 2FA codes but are receiving an 'Invalid login' message, please update the time settings on your phone from Manual to Automatic and ensure the correct code is being used.
•    Clear your browser cache and cookies
•    Mixing up multiple 2FAs

If you have multiple 2FA saved, please make sure they are properly labelled within your authenticator app(s) so you know which code is for what.

Note: If you regenerate a specific 2FA function you will need to remove the old entry from the Authenticator to avoid confusion. 
•    On iPhone: click the pencil icon in the upper right corner, select the 2FA function you would like to delete and then click "Delete" at the bottom of the screen.
•    On Android: hold down on the 2FA you wish to remove then hit the bin icon in the upper right corner.

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