Getting Started
What documents do I need for account opening?
All clients applying for an account must complete the identification procedures for the purpose of Anti-Money Laundering and Counter Terrorism Financing laws. The checklist below contains the information we require to onboard you as a customer. Further information may be requested from you to support your application.
Individual (KYC)
To be able to trade Crypto, you must provide one of the following primary documents:
- Passport
- Drivers Licence
- National Identity card
The primary document must be:
- Valid and legible
- A full coloured copy, if providing your Passport
- A coloured copy of the front and back, if providing your Driver’s Licence or National Identity Card
To be fully verified & trade both FIAT & Crypto, you must provide one of the following secondary documents:
- Bank Letter
- Bank Statement
- Government Issued Document
- Utility Bill (electricity, gas, water or landline phone bill)
The secondary document must:
- Have an issue date within the last 3 months. We do not accept older documents.
- Be a full document with any sensitive information blanked out.
- Clearly display your full name and current residential address. It is important to note that PO Boxes will not be accepted as a residential address.
Note: Primary ID will enable Crypto only. Primary and secondary document will enable both FIAT and Crypto.
Corporate (KYB)
Required Company Documents:
- Certification of registration/incorporation
- Company extract/articles of association
- Company proof of address document:
- Such as a bank letter, bank statement, government issued document or utility bill (electricity, gas, water or landline phone bill)
- Must have an issue date within the last 3 months. We do not accept older documents.
- Must be a full document with any sensitive information blanked out.
- Must clearly display the company name and current principal place of business address. It is important to note that PO Boxes will not be accepted as a company address.
Required Beneficial Owner* Documents
- Primary document for the beneficial owner/s as per the Individual Client Verification Checklist
- Secondary document for the beneficial owner/s as per the Individual Client Verification Checklist
Note: Beneficial owner refers to any individual who owns 25% or more of the company shares. We may require additional information/documents depending upon the nature of your business.
Getting Started
- Registration Complete but I cannot trade?
- What is Identity Verification / KYC?
- How long does verification / KYC take?
- Unsupported Countries
- Fiat Supported
- What is 2FA?
- How to Create an Account (Sign-Up)
- What is Fiat?
- How to check account verification status?
- How do I link a bank account?
- Supported Cryptocurrencies
- What are your business hours?
- What if my camera is not working?
- How do I contact support?
- Whitelisting emails from Multibank io
- Unable to Receive Email
- What documents do I need for account opening?
- Why is my account registration and/or verification rejected?
- How can i verify my source of funds?
- How to add a nominated bank account?
Account functions
Withdrawals
- How to withdraw FIAT to a bank account?
- How do I Withdraw Crypto?
- My Withdrawal is Missing?
- Why has my FIAT withdrawal not arrived?
- Will my bank charge me to receive the funds from MultiBank io?
- Which method will my Fiat withdrawal request be processed?
- How long does it take to process a Fiat withdrawal?
- Do you have a minimum and maximum withdrawal limit?
- Crypto withdrawn to an external wallet
Finance
Privacy and Security
- Why Does Choosing A Regulated Entity Matter?
- 2FA Authenticator App Error
- Move Google Authenticator to a New Phone
- How long will you keep my data for?
- Is my information safe with MultiBank io?
- How to protect my account / Increase security?
- Is MultiBank io regulated?
- Security & Regulation
- Account Compromised | Unrecognized Activity
Funding
- How to Deposit Fiat?
- How long will my Fiat deposit take to reflect in my account?
- How to buy Crypto with Fiat?
- How long will the Crypto take to reflect in my account?
- How to buy Crypto with Crypto?
- Deposit Address
- Deposit is Missing
- Why is deposit /payment order reference important?
- Will my bank charge me for sending funds to MultiBank io?
- I have a joint bank account, can I deposit to my individual trading account?
- Do you have a minimum deposit requirement?
- How long will my Crypto deposit take to reflect in my account?