Getting Started

Registration Complete but I cannot trade?

Once you have created an account, you will be able to login and access the MultiBank io platform but you will be unable to deposit or trade. This means that you still need to complete our KYC process first.

To become a verified client that can trade on MultiBank io, please ensure you submit appropriate verification (KYC) documentation:

  1. Proceed to 'Identity Verification’ to begin the KYC process.  Follow the prompts to fill-in the required information.  
  2. On this page you will be required to provide a Valid Proof of ID, Live Selfie Photo (only if applicable) and Proof of Address (optional). If you have any issues of the required documents, please contact our Customer Support

Notes about KYC and how it is related to what you can trade:

  • If you only submit your Proof of ID and pass that verification, you will be able to deposit, trade and withdraw Crypto only.
  • If you submit your proof of ID AND proof of address, you will be able to deposit, trade and withdraw Crypto and FIAT.

Note:
MultiBank io does not offer our services to nationals of the USA, UAE and OFAC Sanctioned countries.
MultiBank io does not offer our leveraged products to clients residing in Australia.
MultiBank io does not offer our services to applicants residing in the USA, UAE, Japan, and OFAC Sanctioned countries.
However, if residence country of applicant differs, they can proceed with KYC using an identity document from that country given they satisfy the above conditions.

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