Getting Started
Registration Complete but I cannot trade?
Once you have created an account, you will be able to login and access the MultiBank io platform but you will be unable to deposit or trade. This means that you still need to complete our KYC process first.
To become a verified client that can trade on MultiBank io, please ensure you submit appropriate verification (KYC) documentation:
- Proceed to 'Identity Verification’ to begin the KYC process. Follow the prompts to fill-in the required information.
- On this page you will be required to provide a Valid Proof of ID, Live Selfie Photo (only if applicable) and Proof of Address (optional). If you have any issues of the required documents, please contact our Customer Support.
Notes about KYC and how it is related to what you can trade:
- If you only submit your Proof of ID and pass that verification, you will be able to deposit, trade and withdraw Crypto only.
- If you submit your proof of ID AND proof of address, you will be able to deposit, trade and withdraw Crypto and FIAT.
Note:
MultiBank io does not offer our services to nationals of the USA, UAE and OFAC Sanctioned countries.
MultiBank io does not offer our leveraged products to clients residing in Australia.
MultiBank io does not offer our services to applicants residing in the USA, UAE, Japan, and OFAC Sanctioned countries.
However, if residence country of applicant differs, they can proceed with KYC using an identity document from that country given they satisfy the above conditions.
Getting Started
- Registration Complete but I cannot trade?
- What is Identity Verification / KYC?
- How long does verification / KYC take?
- Unsupported Countries
- Fiat Supported
- What is 2FA?
- How to Create an Account (Sign-Up)
- What is Fiat?
- How to check account verification status?
- How do I link a bank account?
- Supported Cryptocurrencies
- What are your business hours?
- What if my camera is not working?
- How do I contact support?
- Whitelisting emails from Multibank io
- Unable to Receive Email
- What documents do I need for account opening?
- Why is my account registration and/or verification rejected?
- How can i verify my source of funds?
- How to add a nominated bank account?
Account functions
Withdrawals
- How to withdraw FIAT to a bank account?
- How do I Withdraw Crypto?
- My Withdrawal is Missing?
- Why has my FIAT withdrawal not arrived?
- Will my bank charge me to receive the funds from MultiBank io?
- Which method will my Fiat withdrawal request be processed?
- How long does it take to process a Fiat withdrawal?
- Do you have a minimum and maximum withdrawal limit?
- Crypto withdrawn to an external wallet
Finance
Privacy and Security
- Why Does Choosing A Regulated Entity Matter?
- 2FA Authenticator App Error
- Move Google Authenticator to a New Phone
- How long will you keep my data for?
- Is my information safe with MultiBank io?
- How to protect my account / Increase security?
- Is MultiBank io regulated?
- Security & Regulation
- Account Compromised | Unrecognized Activity
Funding
- How to Deposit Fiat?
- How long will my Fiat deposit take to reflect in my account?
- How to buy Crypto with Fiat?
- How long will the Crypto take to reflect in my account?
- How to buy Crypto with Crypto?
- Deposit Address
- Deposit is Missing
- Why is deposit /payment order reference important?
- Will my bank charge me for sending funds to MultiBank io?
- I have a joint bank account, can I deposit to my individual trading account?
- Do you have a minimum deposit requirement?
- How long will my Crypto deposit take to reflect in my account?