Getting Started
How to check account verification status?
As MultiBank io is a regulated entity, all clients are required to complete a KYC check in order to trade on our platform.
Your verification status can be viewed by logging onto the MultiBank io platform and selecting the Identity Verification page. Once submitting all your documents through the Identity Verification Page, you will receive one of the following verification statuses.
Verified for Crypto-only (Spot & Futures)
Your account can only trade crypto on Spot & Futures. To trade Fiat, please submit a valid proof of address document by logging onto the MultiBank io platform and selecting the Identity Verification page.
Verified for Crypto and Fiat (Spot & Futures)
Your account is fully verified & can trade Crypto & Fiat on Spot and Futures.
Verified for Crypto-only (Spot Only)
Your account can trade Crypto on Spot only, this is likely due to your country of jurisdiction not permitting Futures trading. To trade Fiat on Spot, please send a valid proof of address document by logging onto the MEX Digital platform and selecting the Identity Verification page.
Verified for Crypto and Fiat (Spot Only)
Your account is fully verified to trade Crypto & Fiat on Spot only, this is likely due to your country of jurisdiction not permitting Futures trading.
Unsuccessful verification
The submitted identity documents are insufficient due to numerous possible reasons (such as legibility, etc.).
Please submit an alternate identity & proof of address document to customer support.
Getting Started
- Registration Complete but I cannot trade?
- What is Identity Verification / KYC?
- How long does verification / KYC take?
- Unsupported Countries
- Fiat Supported
- What is 2FA?
- How to Create an Account (Sign-Up)
- What is Fiat?
- How to check account verification status?
- How do I link a bank account?
- Supported Cryptocurrencies
- What are your business hours?
- What if my camera is not working?
- How do I contact support?
- Whitelisting emails from Multibank io
- Unable to Receive Email
- What documents do I need for account opening?
- Why is my account registration and/or verification rejected?
- How can i verify my source of funds?
- How to add a nominated bank account?
Account functions
Withdrawals
- How to withdraw FIAT to a bank account?
- How do I Withdraw Crypto?
- My Withdrawal is Missing?
- Why has my FIAT withdrawal not arrived?
- Will my bank charge me to receive the funds from MultiBank io?
- Which method will my Fiat withdrawal request be processed?
- How long does it take to process a Fiat withdrawal?
- Do you have a minimum and maximum withdrawal limit?
- Crypto withdrawn to an external wallet
Finance
Privacy and Security
- Why Does Choosing A Regulated Entity Matter?
- 2FA Authenticator App Error
- Move Google Authenticator to a New Phone
- How long will you keep my data for?
- Is my information safe with MultiBank io?
- How to protect my account / Increase security?
- Is Multibank io regulated?
- Security & Regulation
- Account Compromised | Unrecognized Activity
Funding
- How to Deposit Fiat?
- How long will my Fiat deposit take to reflect in my account?
- How to buy Crypto with Fiat?
- How long will the Crypto take to reflect in my account?
- How to buy Crypto with Crypto?
- Deposit Address
- Deposit is Missing
- Why is deposit /payment order reference important?
- Will my bank charge me for sending funds to MultiBank io?
- I have a joint bank account, can I deposit to my individual trading account?
- Do you have a minimum deposit requirement?
- How long will my Crypto deposit take to reflect in my account?