Getting Started
How to add a nominated bank account?
To commence trading, you need to log in to your Multibank io account, and make sure that you have completed verification process and enabled 2 Factor Authentication. This will help to create a high level of security for your investment and protect your account on the market. If you are not a MultiBank io user yet, register for free and create one in minutes.
Information on bank account details are mandatory to allow users to request a withdrawal. In Bank Info section, fill-in all required fields with user’s corresponding bank details. Bank Account Holder’s name should match with user’s MultiBank io account name. Validate the correctness prior submitting. Information will be verified by our Treasury team
What information is required when adding a new bank account?
Our Bank providers each have their own specific requirements for what is needed to process a fiat withdrawal. Below is a summary of the various input fields you may encounter:
Account Holder’s Name - must match the legal name on your bank account and your MultiBank io account.
Account Number - is your unique bank account number.
IBAN - is your unique bank account number, presented in an international format used by certain countries.
Routing Number - is a 9-digit code used to identify where your bank account was opened. It may also be known as an RTN, an ABA routing number, or a routing transit number. Please consult your bank to confirm.
IFSC Code - stands for Indian Financial System Code. It’s an 11-digit code written in an alphanumeric format, and it identifies the branches in the National Electronic Funds Transfer (NEFT) network in India.
SWIFT Code - are often used interchangeably. All variations are a unique code to identify your bank or financial institution.
Bank Name - is the name of your bank or financial institution.
Bank Address - is the physical address of your bank’s branch, including the country.
Getting Started
- Registration Complete but I cannot trade?
- What is Identity Verification / KYC?
- How long does verification / KYC take?
- Unsupported Countries
- Fiat Supported
- What is 2FA?
- How to Create an Account (Sign-Up)
- What is Fiat?
- How to check account verification status?
- How do I link a bank account?
- Supported Cryptocurrencies
- What are your business hours?
- What if my camera is not working?
- How do I contact support?
- Whitelisting emails from Multibank io
- Unable to Receive Email
- What documents do I need for account opening?
- Why is my account registration and/or verification rejected?
- How can i verify my source of funds?
- How to add a nominated bank account?
Account functions
Withdrawals
- How to withdraw FIAT to a bank account?
- How do I Withdraw Crypto?
- My Withdrawal is Missing?
- Why has my FIAT withdrawal not arrived?
- Will my bank charge me to receive the funds from MultiBank io?
- Which method will my Fiat withdrawal request be processed?
- How long does it take to process a Fiat withdrawal?
- Do you have a minimum and maximum withdrawal limit?
- Crypto withdrawn to an external wallet
Finance
Privacy and Security
- Why Does Choosing A Regulated Entity Matter?
- 2FA Authenticator App Error
- Move Google Authenticator to a New Phone
- How long will you keep my data for?
- Is my information safe with MultiBank io?
- How to protect my account / Increase security?
- Is MultiBank io regulated?
- Security & Regulation
- Account Compromised | Unrecognized Activity
Funding
- How to Deposit Fiat?
- How long will my Fiat deposit take to reflect in my account?
- How to buy Crypto with Fiat?
- How long will the Crypto take to reflect in my account?
- How to buy Crypto with Crypto?
- Deposit Address
- Deposit is Missing
- Why is deposit /payment order reference important?
- Will my bank charge me for sending funds to MultiBank io?
- I have a joint bank account, can I deposit to my individual trading account?
- Do you have a minimum deposit requirement?
- How long will my Crypto deposit take to reflect in my account?