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Code of Conduct



This Code of Conduct is the proprietary document of MEX Digital FZE, a global cryptocurrency exchange. MEX Digital FZE reserves the right to update, modify, or augment these policies, procedures, and guidelines at its discretion.

MEX Digital FZE operates as a cryptocurrency exchange platform (MEX Primary Market Platform), and broker-dealer (MEX Secondary Market), designed to facilitate the issuance, listing, and trading of asset-backed virtual assets.

As a responsible entity, MEX Digital FZE is dedicated to ensuring that the virtual assets (tokens) listed on our platform adhere to rigorous standards for security, legality, and compliance, as per the regulatory framework established by the Dubai Virtual Assets Regulatory Authority (VARA).

MEX Digital FZE values transparency, integrity, and respect for all its users. Creating a safe and inclusive environment is essential for achieving our mission, and we expect everyone interacting with our platform to adhere to the following Code of Conduct.


Ethical Behavior


MEX Digital FZE is committed to upholding elevated ethical standards across all aspects of its operations. All employees and platform users are expected to conduct themselves with honesty, integrity, and professionalism in all interactions.

Mutual respect and courtesy are fundamental expectations for all employees and users, irrespective of their background or beliefs. Any form of harassment, discrimination, or hate speech will not be tolerated.

Honesty and transparency are paramount in all dealings. Users must provide accurate and truthful information during account registration and when engaging in transactions on our platform.


Compliance with Laws and Regulations


All employees and users of MEX Digital FZE must comply with applicable laws and regulations, including those stipulated by the Virtual Assets Regulatory Authority (VARA) in Dubai.

As a cryptocurrency exchange, MEX Digital FZE strictly adheres to all relevant regulations and laws governing operations. Users are expected to comply with these regulations as well.


Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF)


MEX Digital FZE is dedicated to preventing the illicit use of its platform for activities such as money laundering or terrorism financing. All employees and users must strictly adhere to comprehensive AML and CTF policies and procedures outlined by VARA.


Confidentiality and Data Protection


MEX Digital FZE prioritizes the confidentiality and data protection of its users. All employees and users must respect the privacy of others and comply with relevant data protection laws and regulations.


User Data Protection


The security and privacy of user data are treated with utmost seriousness. Users are also responsible for safeguarding their personal and financial information, refraining from sharing it with unauthorized parties.


Prevention of Conflict of Interest


All employees and users of MEX Digital FZE must steer clear of conflicts of interest or any situations that may give rise to such conflicts. Engagement in activities that may compromise the integrity or reputation of MEX Digital FZE is strictly prohibited. Refer to MEX Digital FZE's Conflicts of Interest Policy for more details.


Prevention of Market Manipulation


As a cryptocurrency exchange, MEX Digital FZE has a zero-tolerance policy for any form of market manipulation, including insider trading or pump-and-dump schemes.


Transparency and Disclosure


MEX Digital FZE places a high premium on transparency and disclosure in all its business operations. Employees and users must engage in open and honest dealings, disclosing any relevant information in a timely and accurate manner.


Reporting Suspicious Activity


Users are encouraged to report any suspicious activity, such as potential fraud or money laundering, to our support team. Employees are subject to AML-CFT obligations as per MEX Digital FZE's Compliance Manual and AML-CFT policies.


Fair Treatment of Users


MEX Digital FZE is committed to providing fair and transparent services to all its users. All employees and users must treat others with respect and fairness, avoiding any form of discrimination or harassment.


Fair Dispute Resolution


Efforts are made to resolve disputes between users fairly and impartially. Users are encouraged to reach out to our support team for assistance.


Continuous Improvement


MEX Digital FZE is dedicated to continuous improvement and innovation. All employees and users are encouraged to provide feedback and suggestions for improvement, actively participating in the ongoing development of the platform.

Users are expected to stay informed about any changes or updates to our platform, including policies and procedures.


Disciplinary Action, Suspension, Termination, and VARA Rights and Powers


MEX Digital FZE reserves the right to suspend or terminate the accounts of users who violate this Code of Conduct or any applicable laws or regulations. Such actions will be taken in accordance with VARA guidelines and procedures. MEX Digital FZE retains the right to implement disciplinary actions against participants on Primary and Secondary Market platforms in case of a breach of Regulations, Rules, or Directives.

MEX Digital FZE holds the necessary rights to issue, impose, require, or collect the following from all employees and users of its platform:


  • Warnings

  • Reprimands

  • Training

  • Qualification minimums

  • Remediation plans

  • Compliance audits

  • Restitution

  • Contractually agreed penalties

  • Conditions on trading

  • Trading prohibitions

  • Suspensions and restrictions on trading

  • Expulsions

  • Cancellation of a client’s orders and any outstanding instructions from that client

  • Reporting of breaches to VARA

  • Criminal referrals


VARA has the authority to pursue additional remedies or disciplinary measures against users of MEX Digital FZE services, particularly the Secondary Market Platform providing Exchange Services. VARA may, at its sole discretion, delegate to MEX Digital FZE providing Exchange Services the ability to enforce additional remedies or disciplinary measures upon written consent.


In addition to the above, VARA may require the suspension of trading of any Virtual Asset with effect from such time as it may determine if there are reasonable grounds to suspect non-compliance with Part III of the VARA Exchange Services Rulebook. If VARA has required the suspension of trading of any Virtual Asset, it may impose conditions on the procedure for lifting the suspension as it considers appropriate.


Further Information


MEX Digital FZE is committed to providing a secure, compliant, and transparent platform for the trading of virtual assets.


The MEX Digital FZE Code of Conduct is accessible on the MEX Digital FZE website and must be accepted by employees and users as per MEX Digital FZE client agreements' Terms and Conditions.


We hold the belief that the virtual assets listed on our platform should meet the highest standards of quality and integrity, and we will collaborate closely with virtual asset issuers to ensure they meet the standards set by VARA.


By utilizing MEX Digital FZE’s platform, all users agree to abide by this Code of Conduct and any applicable laws or regulations.


Questions regarding this Code of Conduct should be directed to MEX Digital FZE Compliance Officer, at [email protected].